Shipping policy

Standard shipping (Royal Mail)

This is the cheapest option available. It's an untracked service, though typically it's very fast. Often orders shipped with Royal Mail's 1st Class service arrive the next working day but can take up to 3 working days to arrive (UK ONLY).
Delivery Estimates:
• UK - 1 to 3 working days
• EU - 3 to 5 working days
• Everywhere else - 7 to 10 working days

 

Detailed shipping costs
What happens if my order doesn't arrive?
All delivery estimates are based on quotes supplied by the relevant courier, so they can't be guaranteed by Cole Culture. If your parcel is not delivered within the estimated window then it's very likely there has been a delay in transit.

Royal Mail
If your order is shipped with either of the Royal Mail services we advise you wait 10 working days (UK shipping addresses) or 28 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we'll be able to work with you to resolve the problem.

DPD/Hermes
All orders shipped with DPD/Hermes are fully track-able and we recommend you contact DPD/Hermes with your tracking number if there are any issues for the quickest resolution. Though if you'd like our help you can let us know using the details below.
If you'd like some help tracking your order, or you need to report a missing parcel, you can get in touch with us by sending our customer service team an email to; customerservice@coleculture.com Reference: Tracking (include invoice number)

 

THESE SERVICES ARE AVAILABLE UPON REQUEST PRIOR TO ORDERING

Recorded Shipping (Royal Mail Signed For)
This is a proof of delivery service. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it's delivered.
Delivery Estimates:
• UK - 1 to 3 working days
• EU - 3 to 5 working days
• Everywhere else - 7 to 10 working days

Courier Shipping (Hermes/DPD/DHL)
This shipping method is tracked throughout its journey, and proof of delivery is obtained when delivered. The 'next day' service refers to the UK, where all parcels are delivered the next working day. Delivery estimates for other countries are slightly longer.
Delivery estimates:
• UK - next working day
• EU - 3 to 5 working days
• Everywhere else - 5 to 7 working days
Shipping costs
Shipping costs are based on the price of your parcel, the shipping method and the destination it's being shipped to.